Knowledge Base

      Q&A

      Posted:

      The Q&A module in EventBuizz is designed to foster interactive communication between attendees and administrators during events. This module facilitates the exchange of questions and answers related to specific programs or sessions within the event.
      This module is divided into three parts:

        Here’s how it works:

        Module Activation Process:

        Q&A is related to your program sessions and you start by choosing if all program sessions should be open for Q&A or if you only assign specific program sessions.

        If all program sessions should be open for Q&A, user need to navigate on the following path for activation of this module

        Event center->App-> Q & A module setting -> Enable the Q & A to all -> login web app and in side bar menu user can access Q & A module

        How It Will Look In App

        In web app it can access like that:

        Also if this setting is also effect on the program detail, if “Enable Q&A to all” setting is on then on all program details, user can access the Q & A section, in about tab, and if the setting is off, then this section will not show in program detail about tab.

        When “Enable Q&A to all” setting is on:

        When “Enable Q&A to all” setting is off:

        If only specific program sessions should be assigned to Q&A, you deactivate the above setting and assign the relevant program sessions one by one.

        Functionalities of Q & A module

        • Program Selection: Attendees using the web app can select a program or session they wish to inquire about.

        • Question Submission: Upon selecting a program, attendees have the option to submit questions pertaining to that program. These questions are then routed to the Event Center for review and response.

        • Anonymity Option: Attendees can choose whether to share their profile information along with their question or remain anonymous. This option provides flexibility and encourages participation from users who may prefer anonymity.

        • Admin Response: Questions submitted by attendees are received and managed by administrators in the Event Center. Administrators can view and respond to questions in real-time, providing accurate information and assistance.

        • Two-Way Communication: Both attendees and administrators have access to a chat-like interface, enabling direct communication. This feature allows for further clarification, discussion, and engagement between users and administrators.

        Here A look how attendee can select program and ask a question:

        Once the questions start coming in, you can see all the questions in the event center. Every time a new question comes in, an email is also sent to the event support email address, which is inserted at the time of creating the event.

        In event center coming question will show like that:

        On overview screen of Q & A in event center, organiser can see a section of “Tools” and by clicking on tools drop down user will find a key feature of “Export”, which allows them to generate a comprehensive file containing essential information related to attendee questions. This feature is designed to streamline data management and analysis processes for event organizers.

        And export file  have following information, it seems like that:

        In the event center, you can choose to answer the questions by responding through the app. There are different options available in the menu section

        If organiser select “Inbox” from the menu option, he will redirect on new screen, where organiser have multiple options available details are given below:

        In the inbox, you can write the attendee directly, and the attendee will find the answer in the app. If you have activated the setting, then am email and/or pop up message will also be sent to the relevant attendee, to inform that a reply has been made.

        Below you see how the attendee will find the reply to the Q&A the attendee has posed.

        Moderator View

        The Moderator View in the Q&A module of EventBuizz provides organizers with a powerful tool to manage and display incoming questions from attendees during events. Through this feature, organizers can showcase questions on projectors in real-time, enhancing audience engagement and facilitating seamless interaction.

        By clicking on “Moderator view” from the menu list user will redirect to Moderator View screen, where organiser have numerous functionalities, let discuss each of them in detail:
        Moderator View screen will look like this:

        Moderator View in Q&A Module

        Overview

        The Moderator View screen in the Q&A module of EventBuizz provides organisers with comprehensive control over incoming questions from attendees. This feature is divided into two sections: “Incoming” and “Live,” each offering distinct functionalities based on the moderator setting.

        Moderator Setting

        The Moderator setting plays a pivotal role in determining how incoming questions are managed within the Q&A module.

        • Moderator On: When the moderator setting is enabled, all incoming questions are directed to the “Incoming” section. This allows administrators to review, accept, reject, or clone questions before they go live.

        • Moderation Off: When the moderator setting is disabled, incoming questions bypass the “Incoming” section and are directly placed in the “Live” section. Administrators can immediately make any question live without prior review.

        Live Section

        In the “Live” section, organisers manage questions that are currently active and visible to attendees. Key functionalities include:

        • Live Question Management: organisers can make questions live, ensuring that they are visible to attendees for engagement and discussion.

        • Time Limit: Each active question has a specified time limit for being displayed as live. Once the time limit expires, the question automatically moves to the archive.

        • Archive Management: organisers can move questions from the archive back to the live section if necessary, providing flexibility in content management.

        Tools Section

        The “Tools” section in the Moderator View screen provides organisers with additional functionalities to streamline the management of the Q&A session. 

        Following are the functionalities available in “Tools” drop down:

        • Projector listing
        • Copy projector listing URL
        • Question on projector
        • Copy Question on projector

         

        Projector listing

        Only active questions, as determined by the time limit set by the organizer, are displayed on the projector listing screen. This streamlines the content presentation and keeps the audience engaged with the most relevant questions.

        Question on projector

        “Question on projector” shows the all live section questions on the projector screen, and also active question will shows highlighted by default:

        q&amodulesettingg

        Q & A Module Setting

        Labels

        Within the Q&A module of EventBuizz, organisers have access to a section called “Labels.” This feature enables organisers to customise and manage the labels used throughout the Q&A module screen dynamically. These labels are integral to the user interface and help convey information effectively to attendees.

        Key Features:

        1. Dynamic Label Management: Organisers can set and update labels according to their specific event requirements. This dynamic functionality allows organisers to adapt the language and terminology used in the Q&A module to align with the event’s theme, audience preferences, or organisational branding.

        2. Customisation Options: Organisers have the flexibility to customise various labels used in the Q&A module screen, including buttons, headers, prompts, and informational messages. This customisation capability ensures that the Q&A interface reflects the organiser’s branding and communication style, enhancing the overall user experience.

        3. Real-time Updates: Any changes made to the labels in the Labels section are immediately reflected in the web app Q&A module. This real-time synchronisation ensures that attendees and organisers always see the most up-to-date and accurate information, fostering seamless communication and interaction during the event.

        Here is the example, how organiser will change the label from event center, and it will update on real time in web app Q & A module screens.