Knowledge Base

      Vouchers

      Posted:

      The “Enable Vouchers” setting is a feature that allows a system to accept and apply discount vouchers or promotional codes. Its purpose is to provide businesses with a way to offer discounts, rewards, or special offers to their customers during the checkout process. When this setting is enabled, users can enter a voucher code, which the system validates against predefined conditions such as expiration dates, eligible products or categories, and minimum purchase requirements. If the voucher meets all the criteria, the system applies the associated discount or benefit (e.g., percentage off, fixed amount off, free shipping) to the user’s order. This setting is typically used to enhance marketing efforts, attract new customers, and encourage repeat purchases by offering a flexible and straightforward way to redeem promotions.

       

      Vouchers allow the organizers to offer discounts, promotions, or special deals to attendees for event tickets, registrations, or other offerings. 

      Vouchers can be of 3 types and all can be of percentage or a certain amount.

      Before creating a voucher, you have to active the use of vouchers, in Registration forms -> Setting -> Discounts

      Now you are ready to create the voucher.

      Order Voucher

      To add/edit voucher > Navigate registration form > Form > Select form in which you want to add a voucher > click Voucher

      1. Voucher type: is the voucher related to the full order or only a certain billing item.

      2. Discount Type: you specify how the discount will be applied. It could be a fixed amount (e.g., $10 off) or a percentage discount (e.g., 20% off) on the ticket price and that discount value will be added in the price field.

      3. Voucher code: Name the voucher code. Each voucher can have a unique promotion code that attendees enter during the registration or checkout process to redeem the discount.

      4. Expiry date: This field allows you to set an expiration date for the voucher. After this date, the voucher will no longer be valid for use. Leaving it blank means the voucher has no expiry date.

      5. Number of usage: Here, you specify how many times the voucher can be used in total. Once this limit is reached, the voucher will no longer be valid, regardless of the expiry date.

      Billing Item Voucher

      If your voucher code is linked to a certain billing item, you first have to create this registration item. For guidance to create registration items, click here

      1. Voucher type: If you want to link a voucher to a certain billing item, then you choose “Billing items“ in voucher type.
      2. Billing items: Choose which billing item the voucher is linked to from the list.

      Vat Voucher

      The VAT voucher will zero out any type of VAT in the order, including VAT on hotels, items and order level.

      If you want to create a Vat Voucher, you have to activate the setting “Do you want to use differentiated VAT on your items?”, in Registration forms -> Forms -> Setting -> Invoice.

      Import Vouchers:

      If you have many vouchers at your event, then you can create a csv UTF8 file, and import many in one single upload.

      Go to tools -> import -> download import file template and start to build up your file.

      When filled in, it could look like this example:

       

      • Voucher type – this indicate if the voucher you are creating is on billing item, order or VAT Voucher.  ”B” = billing item. “O” = Order. “V” = VAT voucher. 

      • Voucher name – name of the Voucher, so you as an organizer can identify it in the Event Center.

      • Discount type – This indicate if the discount should be a percentage or an amount. “P” = percentage. “A” = amount.

      • Voucher code – Voucher code that must be used by the attendee, when they register, to activate the discount.

      • Expiry date – If the voucher has an expiry date, then this date must be entered. If left blank/0000-00-00, the voucher will not expire.

      • Number of usage – Enter how many times the voucher code can be used. Empty is equal to unlimited.

      • Item name – name of the billing item (not mandatory)

      • Item ID – Only used for Voucher type “B” and is referring to the billing item id. The billing ID, you find here: Billing items -> click edit on the relevant billing item.